RETURNS / EXCHANGES
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel you may return them to us for your money back minus the shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after your purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back at customer’s expense or customers will be given online credit only.
Hair must be in the original state, the same as it was sent to you.
Not the style you were looking for and wanted to exchange for something else? No problem! Just send it back to us, and we will send out your requested style.
If you are requesting a length change, we will have to adjust the cost of your order.
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final. This applies to both online and in-store purchases.
Online orders cannot be returned for in-store credit they must be refunded to their original form of payment or online credit only. Online orders cannot be exchanged in-store.
We do not process exchanges in store, only refunds.
Contact Us with any questions you may have about your potential return, and we will be happy to help.
You can ship returns and exchanges to:
444 Highland Ave NE
Atlanta, Georgia 30312
Note that purchases over $200 must be verified before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
Orders placed before 3 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.
We offer Priority 2 – 3 Day shipping as well as Express 1 – 2 Day shipping.
Delivery times are based on the distance from our Atlanta warehouse.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Sorry, we do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.